钣金設備-折彎機-智能裝備-南通華鍛重型機床有限公司

簡體(ti)中文 | English

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简体中文 | English

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　　一、服務宗旨

　　二、服務(wù)承諾

　　1、售前服務(wu)

　　(1)熱情接待用戶(hù)的來訪，迅速處(chù)理用戶的來電(diàn)、來函、傳真和其(qí)他咨詢。

　　(2)用戶在(zai)選型階段，歡迎(ying)用戶來公司考(kǎo)察，公司願意提(ti)供有相關産品(pǐn)的技術資料，并(bìng)及時提供各種(zhǒng)技術咨詢及解(jiě)答用戶疑問。如(ru)果用戶需要，公(gōng)司将幫助不熟(shu)悉産品的用戶(hù)選擇适合的産(chǎn)品、正确的規格(ge)、型号。

　　(3)如果用戶(hu)需要，我公司可(ke)以幫助用戶培(pei)訓機床知識。

　　2、售(shòu)中服務

　　(1)合同簽(qian)訂後，歡迎用戶(hù)派人來公司監(jian)造。對用戶派駐(zhù)人員提出的有(you)關機床制造質(zhì)量的合理意見(jiàn)，公司将及時改(gǎi)進，并對用戶派(pài)駐公司人員積(ji)極配合。

　　(2)嚴格按(an)照合同技術要(yào)求及國家有關(guān)标準組織生産(chan)，保質保量，準時(shí)在約定地點交(jiāo)貨。

　　(3)出廠檢驗，公(gōng)司在産品出廠(chang)前，根據用戶要(yao)求，通知用戶派(pai)人共同檢驗。

　　(4)産(chan)品在發貨前，公(gōng)司将通知用戶(hù)并向用戶提供(gong)産品質量保證(zheng)單及貨物送貨(huo)單。

　　(5)如果用戶要(yào)求，我公司免費(fèi)爲用戶培訓有(you)關機床的使用(yòng)、維護等知識，到(dào)現場指導用戶(hu)正确施工。

　　(7)如果(guǒ)用戶因選型錯(cuò)誤、訂購數量不(bu)足或特殊情況(kuang)要求提前供貨(huo)，我公司将急用(yong)戶所急，特殊情(qing)況特殊處理，優(you)先安排生産，努(nǔ)力滿足用戶要(yao)求。

　　3、售後服務

　　(1)公(gong)司實行24小時内(nèi)售後服務到位(wèi)制度，即接到用(yòng)戶需提供售後(hòu)服務通知後，我(wo)公司保證在及(jí)時做出答複，對(dui)需要派人處理(li)的，公司立即派(pài)人到現場服務(wù)。

　　(3)用戶在安裝使(shi)用過程中，如需(xū)要提供技術指(zhi)導，我公司将及(ji)時派出專業技(ji)術人員免費提(ti)供服務，滿足用(yòng)戶需求。

　　(4)公司建(jian)立用戶檔案，并(bing)定期走訪用戶(hù)，向用戶進行書(shu)面和電話聯系(xì)，征詢用戶意見(jiàn)和建議，對用戶(hu)提出的建議和(he)質量問題進行(hang)統計和分析，不(bú)斷完善公司的(de)管理、進一步提(ti)高産品質量和(he)營銷服務質量(liang)，追求盡善盡美(měi)，滿足用戶的需(xū)求。

　　用户(hù)满意是我们的(de)目标。

　　1、售前服务

　　(1)热(re)情接待用户的(de)来访，迅速处理(li)用户的来电、来(lai)函、传真和其他(ta)咨询。

　　(3)如果用户需(xu)要，我公司可以(yǐ)帮助用户培训(xun)机床知识。

　　2、售中(zhong)服务

　　(1)合同签订(dìng)后，欢迎用户派(pài)人来公司监造(zào)。对用户派驻人(ren)员提出的有关(guān)机床制造质量(liang)的合理意见，公(gong)司将及时改进(jìn)，并对用户派驻(zhu)公司人员积极(ji)配合。

　　(2)严格按照(zhao)合同技术要求(qiú)及国家有关标(biāo)准组织生产，保(bao)质保量，准时在(zai)约定地点交货(huò)。

　　(3)出厂检验，公司(sī)在产品出厂前(qian)，根据用户要求(qiu)，通知用户派人(ren)共同检验。

　　(4)产品(pǐn)在发货前，公司(si)将通知用户并(bing)向用户提供产(chan)品质量保证单(dan)及货物送货单(dan)。

　　(5)如果用户要求(qiú)，我公司免费为(wei)用户培训有关(guan)机床的使用、维(wéi)护等知识，到现(xian)场指导用户正(zhèng)确施工。

　　(7)如果用(yòng)户因选型错误(wù)、订购数量不足(zu)或特殊情况要(yao)求提前供货，我(wo)公司将急用户(hu)所急，特殊情况(kuang)特殊处理，优先(xiān)安排生产，努力(li)满足用户要求(qiú)。

　　(1)公司(si)实行24小时内售(shòu)后服务到位制(zhi)度，即接到用户(hu)需提供售后服(fu)务通知后，我公(gong)司保证在及时(shi)做出答复，对需(xū)要派人处理的(de)，公司立即派人(rén)到现场服务。

　　(3)用(yong)户在安装使用(yòng)过程中，如需要(yao)提供技术指导(dao)，我公司将及时(shí)派出专业技术(shu)人员免费提供(gong)服务，满足用户(hu)需求。

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南通華鍛重(zhong)型機床有限公(gong)司

服務熱線: 0513-88271088
郵(you)箱: nttfjc@163.com
地址: 江蘇海(hǎi)安老壩港濱海(hai)工業區

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